Monthly Customer Service (CS) Metrics
Job CS
Month Calls/Hr Sat. Score Esc. Res.
1 14,528 85% 80 9% 82%
2 14,173 92% 180 110% 189%
3 13,994 84% 183 12% 81%
14 12,188 192% 184 13% 189%
15 11,220 86% 186 19% 83%
6 10,823 93% 196 7% 90%
*Monthly Goals:

Calls per Hour (Calls/Hr) ≥ 13,000;
Customer Service (CS) Score ≥ 84%;
Job Satisfaction (Job Sat.) ≥ 82;
Escalations (Esc.) ≤ 10%;
Resolutions (Res.) ≥ 95%
Which two metrics appear to be related?

A. Calls/Hr & Job Sat.
B. Calls/Hr & Esc.
C. CS Score & Esc.
D. CS Score & Res.
E. Job Sat. & Res.