A medical assistant receives a call from a patient who seems anxious about the result of a test. Which of the following responses should the assistant make?
a. the doctor is busy right now and will call you back.you don't really want me to give you the results, doyou?
b. i'm afraid its bad news. i would get a second opin- ion if i were you
c. don't worry about it. until we say you have some- thing to worry about it, try to relax
d. i know you are concerned about your test results. we will call you as soon as the result come in