A medical assistant receives a call from a patientwho is irate a letter she received from her insurancecompany denying a claim. Which of the followingstatements should the assistant make
A. that is not our fault. your insurance company hasseveral rules about what they cover and done cover
B. i don't take care of those matters. you'll have to call our billing department
C. that kind of thing eventually happens to everyone. if the balance isn't that large. its better to just pay it than try to fight with them
D. lets see if there is something we can do at our end. ill ask out specialist to renew the claim